Who are we?
We are telephone befriending, but with a difference. Befriending is often seen traditionally as an intervention aimed at the elderly because, for a long time people have an impression that is is the elderly feel the most alone.
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But did you know that the most at risk age group for feelings of loneliness is actually more prevalent to our younger age groups? Well that's why we are here. We work with all individuals from the ages of 18 and upwards. We are not trying to pioneer a new way or create anything new. We are stripping back clinical care and putting an emphasis on speaking to people - as people.
We have a keen focus on supporting individuals with mental health conditions. To often we see individuals excluded from services due to items such as being "too complex" and "too risky" It is our honest belief that if you treat an illness your can win or lose. But you treat a person? You will win every single time!
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And our volunteer's? Yes STUDENTS! Health and social care students passionate about all things health related coming together to bring conversations to those in need. We are Keep Talking Services and we are all about those good old honest conversation where these calls make a difference!
Our Story
The journey began during the initial national lockdown of COVID-19, spurred by the observations of our founder, Alex Richardson, who was pursuing a degree in mental health nursing.
When the lockdown had passed there was the realisation that loneliness remain a huge concerns across our local community.
Who would have known that 1 student calling 3 people to try and help during the pandemic would blossom into a fully functioning CIO supporting hundreds of people every single year
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There was not question about it. We had to Keep Talking!
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Key facts about us
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A registered Charitable Incorporated Organisations as of the 5th September 2022
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As of 2025 we have worked with over 400 students spanning across 18 universities, 26 nationalities and 12 fields of study across the UK
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Over 500 clients from Kent and Medway have benefitted from our calls
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We are making on average nearly 1000 phone calls every single month
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Multi award winning.
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