About Keep Talking Services | Student Telephone Befriending Service

Our values

Engagement

We engage inclusively to meet the needs of all people without creating an environment of exclusion.
We actively listen and respond to the unique needs and preferences of each individual, fostering a sense of belonging and community.

Encouragement

We create an atmosphere of encouragement where clients are able to thrive rather than just survive.
We celebrate small victories and progress, providing positive reinforcement and hope for the future.

Empowerment

We firmly believe that through lived experience we aim to empower individuals who have suffered from mental illness.
We support clients in finding their strengths and encourage self-advocacy and personal growth.

Empathy

We practice deep empathy, striving to understand and share the feelings of our clients.
We provide a non-judgmental and compassionate space where individuals feel heard, valued, and supported.

Our culture

To be Fun

We incorporate light-heartedness and joy into our conversations, using uplifting stories and humor to help lift spirits and create a more enjoyable experience.

To be Fair

We treat everyone with equality and respect, providing impartial support regardless of background or circumstances, ensuring our services are inclusive and accessible.

To be Friendly

We create a warm and welcoming atmosphere, approaching every interaction with kindness and empathy to build trust and make individuals feel valued and respected.

To be Fruitful

We aim to make a meaningful impact by providing effective support that leads to tangible improvements in mental health and well-being, continuously seeking feedback to enhance our services.